Payment Policy

Last Updated: Jul 4, 2026

At Genvola, we are committed to providing a secure, transparent, and reliable checkout experience. These Billing Terms & Conditions explain the payment methods we accept, how transactions are processed, and important billing-related information for purchases made through our website.

Accepted Payment Methods

We currently accept the following payment methods:

  • Shop Pay
  • Visa
  • MasterCard
  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • PayPal

All payments are subject to authorization and verification by the applicable payment provider before an order is accepted and processed.

Transaction Currency

All prices displayed on our website and all transactions are processed in USD (United States Dollar).

If your financial institution or payment provider uses a different currency, exchange rates and additional fees may be applied by that provider. Such charges are outside of our control.

Secure Payments

We use SSL (Secure Socket Layer) encryption technology to help protect customer information during transmission.

This security technology helps safeguard sensitive information, including billing details and personal data, during the checkout process.

Payment information is processed securely through authorized payment providers. Genvola does not store full payment card details on its systems.

Billing Accuracy

Customers are responsible for providing accurate and complete billing information at checkout.

Please ensure that:

  • Billing details are correct and up to date
  • Payment information is valid
  • Contact information is accurate

Incorrect or incomplete billing information may result in order delays, payment verification requests, or order cancellation.

Order Verification

To help prevent fraudulent transactions and protect customers, we may perform additional verification procedures before processing certain orders.

If verification is required, our customer support team may contact you for additional information before the order is approved for fulfillment.

Shipping Policy Overview

Orders are processed within 3–5 business days.

  • Order Cut-Off Time: 4:00 PM (GMT-5)
  • Handling Time: 3–5 Business Days
  • Transit Time: 4–14 Business Days
  • Estimated Delivery Time: 7–19 Business Days
  • Shipping Cost: Free Shipping within the United States

Tracking information is provided after shipment when available.

Please refer to our Shipping Policy for complete shipping details.

Return & Refund Policy Overview

We offer a 30-day return window from the delivery date.

Returns and exchanges are accepted for eligible defective and non-defective items that meet our return requirements.

For approved returns:

  • A prepaid return shipping label is provided
  • Customers can download and print the approved label
  • Genvola covers the approved return shipping cost
  • No restocking fees apply

Refunds are processed within 14 business days after the returned item is received and inspected.

Please refer to our Return & Refund Policy for complete details.

Privacy & Data Protection

We are committed to protecting customer information.

Personal information is collected, used, stored, and protected in accordance with our Privacy Policy and applicable laws.

For more information regarding how customer information is handled, please review our Privacy Policy.

Contact Information

Genvola

Email: info@genvola.com

Business Address: 13802 Gritstone Rd, San Antonio, TX 78253, United States

Business Hours: 10:00 AM – 10:00 PM (GMT-5)

Expected Response Time: Within 3 business days

Contact Page: https://genvola.com/pages/contact

If you have questions regarding shipping, delivery estimates, or order tracking, please contact our customer support team.