Shipping policy
Last Updated: August 19, 2026
Genvola provides clear shipping timelines so you know what to expect after placing an order. This Shipping Policy applies to our chandeliers, pendant lights, wall lights, and related lighting products shipped within the United States.
Shipping Region
Genvola ships orders within the United States.
Transaction Currency
All transactions are processed in USD (United States Dollar).
Business Days and Order Cut-Off Time
Our business days are:
Monday–Friday
The order cut-off time is:
4:00 PM (GMT-5)
Orders received by the cut-off time on a business day are counted from that business day for handling purposes. Orders received after 4:00 PM (GMT-5) are counted from the next business day.
The applicable handling time remains 1 - 4 business days.
Handling Time
Handling Time: 1 - 4 business days
Handling time is the period between the applicable order-processing start date and shipment.
Business days are Monday–Friday.
Transit Time
Transit Time: 9 - 11 business days
Transit time begins after the order has shipped.
Estimated Delivery Time
Estimated Delivery Time: 10 - 15 business days
The estimated delivery period reflects the overall expected timeline for handling and transit.
Delivery timelines are estimates rather than guaranteed delivery dates. Circumstances outside Genvola's control may occasionally affect transit and delivery timing.
Shipping Cost
Genvola provides free standard shipping for orders shipped within the United States.
Tracking Your Order
After your order has shipped, Genvola will send tracking information by email with a tracking link.
You can use that link to follow the progress of your shipment.
Order Cancellations
Orders may be canceled before shipment.
If you need to request a cancellation, contact us at info@genvola.com as soon as possible. Once an order has shipped, cancellation is no longer available under this policy.
Questions About Shipping
For questions about an order, shipping timeline, delivery estimate, or tracking information, contact Genvola at info@genvola.com.
Our expected response time is within 48 business hours.
Contact & Business Information
Store Name: Genvola
Operating Address: 13802 Gritstone Rd, San Antonio, TX 78253, United States
Contact Email: info@genvola.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
The address above is Genvola's Operating Address and is provided for business identification and transparency. It is not described or intended here as a shipping warehouse, fulfillment facility, or return destination.