Shipping policy

Last Updated: Jul 4, 2026

At Genvola, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through our website.

This policy applies to all orders shipped within the United States.

Products Covered

This Shipping Policy applies to all lighting products offered on our website, including chandeliers, pendant lights, wall lights, and related lighting products, unless otherwise specified on an individual product page.

Each order is carefully prepared and packaged to help ensure products arrive safely and in good condition.

Shipping Region

Shipping Destination: United States

Transaction Currency

All prices and transactions on our website are processed in USD (United States Dollar).

If your financial institution processes payments in another currency, exchange rates and additional fees may apply and are outside of our control.

Order Processing & Order Cut-Off Time

Orders are processed during our regular business days:

Monday – Friday
10:00 AM – 10:00 PM (GMT-5)

Order Cut-Off Time: 4:00 PM (GMT-5)

Orders placed before 4:00 PM (GMT-5) on a business day will enter processing on the same business day.

Orders placed after 4:00 PM (GMT-5), on weekends, or on public holidays will enter processing on the next business day.

Entering processing does not mean that the order will be dispatched on the same day. The handling and dispatch period described below will begin from the applicable processing start date.

Handling Time

Handling Time: 3–5 Business Days

Handling activities include:

  • Payment verification
  • Order review
  • Quality inspection
  • Secure packaging
  • Shipment preparation

Handling is performed Monday through Friday.

Transit Time

Transit Time: 4–14 Business Days

Transit begins once an order has been shipped and is in the possession of the shipping carrier.

Delivery times may vary depending on:

  • Customer location
  • Carrier operations
  • Seasonal demand
  • Weather conditions
  • Other unforeseen transportation delays

Estimated Delivery Time

Estimated Delivery Time: 7–19 Business Days

This estimate includes both handling time and transit time.

Estimated Delivery Time Calculation:

  • Handling Time: 3–5 Business Days
  • Transit Time: 4–14 Business Days
  • Total Estimated Delivery: 7–19 Business Days

Shipping Costs

Free Shipping on All Orders

We currently provide free shipping throughout the United States.

No additional shipping charges are added at checkout unless otherwise stated on a product page.

Tracking Information

Once your order has been shipped, you will receive a shipment confirmation email.

Where available, tracking information will be included so you can monitor the progress of your delivery.

Please allow a reasonable period for tracking information to become active after shipment.

Shipping Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to factors outside our control, including:

  • Carrier disruptions
  • Severe weather conditions
  • Public holidays
  • High seasonal demand
  • Other unforeseen logistical events

We appreciate your patience and understanding should such delays occur.

Contact Information

Genvola

Email: info@genvola.com

Business Address: 13802 Gritstone Rd, San Antonio, TX 78253, United States

Business Hours: 10:00 AM – 10:00 PM (GMT-5)

Expected Response Time: Within 3 business days

Contact Page: https://genvola.com/pages/contact

If you have questions regarding shipping, delivery estimates, or order tracking, please contact our customer support team.