Refund policy

Last Updated: August 19, 2026

At Genvola, we want our return and refund process to be clear and straightforward. This policy explains the established procedures for requesting returns, exchanges, cancellations, and refunds for orders shipped within the United States.

Return Window

Return requests must be submitted within 30 days from delivery.

Before sending any product back, you must contact Genvola and receive return approval and the applicable return instructions.

How to Request a Return

To request a return, contact us at info@genvola.com.

The return process is:

  1. Contact Genvola at info@genvola.com and submit your return request.
  2. We will review the request.
  3. If the return is approved, we will provide the applicable return instructions.
  4. Follow the approved instructions when sending the product back.
  5. Once the returned product is received, it will be inspected within 1–3 business days after receipt.
  6. If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
  7. The refund will be issued to the original payment method.

Please do not send a product back before receiving approval and return instructions.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

After your request has been reviewed and approved, Genvola will provide the applicable return shipping instructions. Customers should follow those instructions rather than arranging or sending a return independently.

Restocking Fee: None.

Refunds

Returned products are inspected within 1–3 business days after receipt.

When a return passes the applicable review and inspection process, the refund will be processed within 10 business days after inspection and approval.

Approved refunds are issued to the original payment method.

Genvola conducts transactions in USD.

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@genvola.com within 30 days from delivery. We will review the request and, if approved, provide the applicable exchange and return instructions.

Approved exchanges qualify for free return shipping, and no restocking fee applies.

Order Cancellations

Order cancellations are available before shipment.

If you would like to request a cancellation, contact info@genvola.com as soon as possible. A cancellation cannot be made under this policy once the order has shipped.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us at info@genvola.com.

Please provide your order information and a clear explanation of the issue so we can review your request and provide the applicable instructions.

Do not send the product back before receiving approval and return instructions from Genvola.

Contact & Business Information

Store Name: Genvola
Operating Address: 13802 Gritstone Rd, San Antonio, TX 78253, United States
Contact Email: info@genvola.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
Expected Response Time: Within 48 business hours

The address above is Genvola's Operating Address and is provided for business identification and transparency. It is not automatically the return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.