Billing Terms & Conditions

Last Updated: August 19, 2026

These Billing Terms & Conditions explain the payment methods and billing information applicable to purchases made through Genvola.

Accepted Payment Methods

Genvola accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Customers should select one of the available accepted payment methods during checkout.

Transaction Currency

All prices and transactions are processed in USD (United States Dollar).

Billing Information

When placing an order, please provide accurate and complete billing information.

This includes the billing and contact information requested during checkout. Review the information you enter before submitting your order to ensure it is accurate.

Shipping Information

Orders are shipped within the United States.

The applicable shipping terms are:

  • Business Days: Monday–Friday
  • Order Cut-Off Time: 4:00 PM (GMT-5)
  • Handling Time: 1 - 4 business days
  • Transit Time: 9 - 11 business days
  • Estimated Delivery Time: 10 - 15 business days
  • Shipping Cost: Free standard shipping

After an order has shipped, tracking information is sent by email with a tracking link.

Delivery timelines are estimates and should not be interpreted as guaranteed delivery dates.

Returns, Exchanges & Refunds

Return requests must be made within 30 days from delivery.

Exchanges are available for eligible products.

For approved returns and exchanges:

  • Return shipping is free.
  • No restocking fee applies.
  • Returned products are inspected within 1–3 business days after receipt.
  • Approved refunds are processed within 10 business days after inspection and approval.
  • Refunds are issued to the original payment method.

Customers must contact Genvola at info@genvola.com and receive approval and applicable return instructions before sending a product back.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Order Cancellations

Order cancellations are available before shipment.

To request a cancellation, contact info@genvola.com before the order has shipped.

Questions About Billing

For questions about payments, billing information, an order, or an applicable store policy, contact Genvola at info@genvola.com.

Our expected response time is within 48 business hours.

Contact & Business Information

Store Name: Genvola
Operating Address: 13802 Gritstone Rd, San Antonio, TX 78253, United States
Contact Email: info@genvola.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)

The address above is Genvola's Operating Address. It is not automatically a return destination, warehouse, or fulfillment facility.