Contact Genvola

Questions about a lighting product or an existing order? Genvola is here to help with inquiries about our chandeliers, pendant lights, wall lights, and related lighting products, as well as shipping, delivery, tracking, returns, exchanges, and general order assistance.

Contact & Business Information

Store Name: Genvola
Operating Address: 13802 Gritstone Rd, San Antonio, TX 78253, United States
Contact Email: info@genvola.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

For assistance, email us at info@genvola.com. If your inquiry relates to an order, including your order number when applicable and a clear description of your question can help us review your request efficiently.

We can assist with product questions, order information, shipping and delivery estimates, and tracking inquiries. Tracking information is sent by email with a tracking link after an order has shipped.

Returns and Exchanges

If you need to request a return or exchange, please contact info@genvola.com first. We will review your request and, if approved, provide the applicable return instructions and return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Approved returns and exchanges qualify for free return shipping, and no restocking fee applies.

Need Assistance?

Contact us at info@genvola.com, and we will respond within 48 business hours.